Job Purpose
To provide specialist technical expertise and support in installing; testing; tuning;  optimizing;  diagnosing problems; repairing; upgrading and maintaining both
externally and internally supplied hardware and systems software such as operating
systems; data management products; office automation products; embedded
systems; and other utility enabling software and related equipment.

Job Responsibilities
• Contribute to a culture conducive to the achievement of transformation goals by participating in the Company’s Culture building initiatives (e.g.: Staff surveys  etc.)
• Achieve business strategy (e.g.: training/awareness on digital forensic examination to external parties on pro bono basis) by participating and supporting corporate social responsibility initiatives.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to the company
• Add value to the company by supporting the implementation of new
processes, policies and systems.
• Deliver all tasks on due date and meet standards by taking guidance of senior Systems Engineers.
• Ensure operational cost reduction by ensuring overtime and time are captured correctly and timeously.
• Ensure due dates are met by running reports that support team decisions.
• Ensure smooth workflow and obtain required service by maintaining liaison with vendors and personnel assisting with repairs.
• Ensure client needs are met by participating in client progress reports. Ensure
the correct and effective use of system hardware and software through
applying policies, procedures and standards.
• Ensure issues are addressed timeously by observing system hardware or
software failure processes.
• Review alerts and report malfunctioning computer hardware; software and/or
components to relevant parties through supervision.
• Comply with risk standards through analysing root cause and planning repair
procedures under supervision. Support business process by performing a
variety of technical tasks in the diagnosis; repair; maintenance and installation
of computers and/or related equipment (i.e. in hardware across all
environments) through supervision in a nonproductive environment.
• Ensure problems are resolved by investigating potential and actual service
problems and by escalating to relevant parties.
• Ensure documents are up to date by preparing and maintaining operational
documentation for relevant system software products.
• Address incidents of a standard nature through guidance and instruction of
senior staff. Ensure smooth workflow by participating in Disaster Recovery (DR)
procedures.
• Ensure adherence to organisational process by aligning to the relevant
policies standards and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by
reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the company’s vision and values by demonstrating
the values through interaction with team and stakeholders.
• Contribute to the achievement of team goals by ensuring that own contribution
and participation.
• Create and manage own career through guidance and support of
management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of
expertise by identifying training courses and career progression for self
through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and
responsibilities by ensuring that all learning activities are completed;
experience practiced, and certifications obtained and/or maintained within
specified time frames.
• Ensure knowledge management; continuity and team success through
constructive participation in a diverse team and by sharing knowledge with
team.
• Contribute to a culture conducive to the achievement of transformation goals
by participating in the Companies Culture building initiatives (eg: Staff surveys
etc).
• Ensure documents are up to date by preparing and maintaining operational
documentation for relevant system software products.
• Ensure due dates are met by running reports that support team decisions.

People Specification
Essential Qualifications – NQF Level
• Advanced Diplomas/National 1st Degrees

Preferred Qualification
CompTIA A+ , Advanced Diplomas/National 1st Degrees

Essential Certifications
• Working towards a MCTS

Preferred Certifications
Minimum Experience Level
1-2 years exposure to IT environment

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Information Technology concepts
• Single Operating system
• Computer Hardware & Software
• Specific technology of relevant to domain
• System Engineering Concepts
Behavioural Competencies
• Continuous Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Wor