Job Purpose

To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software such as operating systems; data management products; office automation products; embedded systems; and other utility enabling software and related equipment.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in the Company’s Culture building initiatives (eg: Staff surveys etc).
• Achieve business strategy (eg: training/awareness on digital forensic examination to external parties on pro bono basis) by participating and supporting corporate social responsibility initiatives.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to the company
• Add value to the company by supporting the implementation of new processes, policies and systems.
• Deliver all tasks on due date and meet standards by taking guidance of senior Systems Engineers.
• Ensure operational cost reduction by ensuring overtime and time are captured correctly and timeously.
• Ensure due dates are met by running reports that support team decisions.
• Ensure smooth workflow and obtain required service by maintaining liaison with vendors and personnel assisting with repairs.
• Ensure client needs are met by participating in client progress reports. Ensure the correct and effective use of system hardware and software through applying policies, procedures and standards.
• Ensure issues are addressed timeously by observing system hardware or software failure processes.
• Review alerts and report malfunctioning computer hardware; software and/or components to relevant parties through supervision.
• Comply with risk standards through analysing root cause and planning repair procedures under supervision. Support business process by performing a variety of technical tasks in the diagnosis; repair; maintenance and installation of computers and/or related equipment (i.e. in hardware across all environments) through supervision in a nonproductive environment.
• Ensure problems are resolved by investigating potential and actual service problems and by escalating to relevant parties.
• Ensure documents are up to date by preparing and maintaining operational documentation for relevant system software products.
• Address incidents of a standard nature through guidance and instruction of senior staff.
• Ensure smooth workflow by participating in Disaster Recovery (DR) procedures.
• Ensure adherence to organisational process by aligning to the relevant policies standards and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the company’s vision and values by demonstrating the values through interaction with team and stakeholders.
• Contribute to the achievement of team goals by ensuring that own contribution and participation.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in the Companies Culture building initiatives (eg: Staff surveys etc).
• Ensure documents are up to date by preparing and maintaining operational documentation for relevant system software products.
• Ensure due dates are met by running reports that support team decisions.

 People Specification

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

CompTIA A+ , Advanced Diplomas/National 1st Degrees

Essential Certifications

• Working towards a MCTS

Preferred Certifications

Minimum Experience Level

1-2 years exposure to IT environment

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Information Technology concepts
• Single Operating system
• Computer Hardware & Software
• Specific technology of relevant to domain
• System Engineering Concepts

Behavioural Competencies

• Continuous Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work