Job Purpose

Be the lead in extracting value from the Customer Life Time model, and to assist in the build, enhancement, maintenance and update Customer LifeTime value.

Job Responsibilities
• Assist in Build / Enhance / Maintain/ and update Customer Profitability
• Understanding Customer Behaviour and Customer Profitability
• Customer Profitability decision support including assessing of Client Value propositions and assist in development of business case for CVP’s
• Evaluate and research tactics to grow Customer Profitability
• Assist in the optimal utilisation of Customer Profitability
• Evaluate / measure value created utilising Customer Profitability
• Create Client Value Proposition/s to reward clients for desired behaviour, across all platforms
Essential Qualification
• Matric / Grade 12 / National Senior Certificate
• Degree in any numerate subject (Economics, Mathematics, Engineering, Mathematical Statistics, Actuarial Science)
Minimum Experience Level
• 5 years’ experience in building credit and profitability / npv models
• SAS and Python
Type of Exposure
• Coaching and mentoring others
• Building a community of leaders
• Developing a functional/divisional strategy
• Managing complex boardroom dynamics and exhibiting a strong boardroom presence
• Managing multiple functions
• Developing succession plans
• Formulating and implementing communication strategies to cascade functional strategies
• Conducting benchmarking exercises to investigate improvement opportunities
• Executing major organisational change
• Managing business risks
Technical / Professional Knowledge
• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Strategic planning
• Business writing and presentation skills