A large Insurance Company based in Johannesburg seeks a Call Centre Supervisor/ Team Leader with:
Role Purpose:
The successful incumbent will be required to lead, manage and guide a team of consultants to reach required service targets. The incumbent will also facilitate any necessary course of action to achieve this purpose.
Minimum Requirements
- Matric or equivalent qualification
- FAIS and RE accreditation
- Bachelor of Commerce or related degree will be advantageous
- Management experience is essential
- 2 years outbound or inbound telesales operations experience
Responsibilities:
- Leading a team of call centre agents
- Performance management, coaching and developing team
- Training
- Driving staff to achieve required service targets and is accountable for teams’ overall quality targets
- Assessment of consultants calls – quality assessment of sales as well as service call
- Daily, weekly, monthly reports
- Dealing with elevated queries/problems
- Adhere to and enforce internal policies
- Inspire, motivate and support team
- Identifying training needs, compiling training manuals and scheduling weekly training sessions
- Compiling the monthly product knowledge tests
- Reports
For more information please contact Theodorah 011 234 0655, alternatively email your updated CV to theodorah@ esmartgroup.co.za
If you do not receive a response within 2 weeks please consider your application declined.
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