Architecture

• Experience developing and maintaining APIs (e.g., REST); systems design, enterprise architecture and development; microservice architecture

Hardware

• Knowledge in technologies like servers, storage and virtualization; IT infrastructure design, deployment and management; high-availability concepts to build robust computing environments; network infrastructure (e.g. switches, routers, firewalls); computing and working with ARM64 devices; CUDA and TensorRT GPU technologies would be beneficial

Working Model

• Knowledge and application of agile project management methods (e.g. Scrum, Kanban) and tools (e.g. Azure DevOps); DevOps concepts and tools; innovative methods like design thinking.

Security

• Knowledge of commercial and open-source security tools; computer and network security, authentication and security protocols; IT security architecture; penetration testing techniques and tools.

Customer Support

• Knowledge of help desk and support services; incident and problem management
• Experience with incident systems, ticketing systems (e.g. CISM) and monitoring tools; in providing 24/7 on-call support for high-availability systems; customer relationship management

Outputs

• Liaise directly with various Mercedes-Benz manufacturing plants worldwide to provide product and service support.
• Manage and coordinate system upgrades/bug fixes and support with product testing.
• Ensure to interpret business strategy and determine innovative solutions supporting strategy implementation.
• Design and model solutions for customer innovation and experience.
• Perform with innovation development groups to conduct insights as well as design outputs to their work.
• Manage and evaluate innovation pipeline assisting strategic decision-making and Go-to-Market process.
• Design, research, develop, analyse and suggest new concepts as well as strategies.
• Lead and direct different cross-functional programs and projects of varied sizes and types concurrently.
• Manage and attain customer expectations and ensure delivery to fulfil expectations.
• Coordinate all cross-functional activities, represent customers internally and collaborate with leaders in varied areas on allocation across projects and resource planning.
• Ensure to exercise decision-making and independent judgment while being aligned with customers and management.
• Promote innovations to support business requirements through activities that test, pilot and implement innovative concepts
• Manage ideas from design stage through implementation.
• Roll out and analyse the effectiveness of initiatives that leverage multiplatform technologies
• Initiate, develop and maintain a range of working relationships, within IT and from the business
• Performing all outputs in compliance to the Company’s Integrity Codes & S.H.E.Q requirements and to perform delegated S.H.E.Q. tasks and duties & to inform superior about deviations