A large financial Service Company based in Johannesburg seeks a Market and Customer Insights Practices Manager with:

Minimum Requirements

• Diploma in Marketing Management
• Advanced Diplomas/National 1st Degrees
• 5 years’ experience in a client insight and market research environment

Role Purpose:

To provide data; information and insight to enable better decision making by Company stakeholders.

Responsibilities:

• Build and maintain effective working relationships with internal and external stakeholders by providing expert knowledge and engaging with stakeholders.
• Maintain constructive stakeholder relationships by effectively providing progress feedback on projects and recommending appropriate resolutions where required.
• Respond effectively to the business by providing strategic consulting and advisory services for research and insights-based projects Contribute to a culture conducive to the achievement of transformation goals by participating in Company Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Company.
• Deliver value adding recommendations / insights within turnaround times by effective collaboration with stakeholders; applying best practice market research and intelligence techniques.
• Develop; manage and deliver primary research projects by applying overall research and project management principles and leveraging vendor relationships.
• Monitor market activity by researching and reviewing primary and secondary research sources.
• Make informed recommendations by analysing; interpreting and synthesising results of primary and secondary research.
• Adhere policies and procedures by operating within the specified parameters.
• Monitor competitor activity by gathering and analysing competitor data.
• Contribute to risk management by identifying and communicating internal operational risks.
• Manage research deliverables by maintaining spend within allocated budget.
• Deliver project results cost effectively by identifying and communicating variances from project related budgets and costs to relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Company and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.

For more information please contact Bongiwe 011 234 0404, alternatively email your updated CV to Bongiwe@esmartgroup.co.za

If you do not receive a response within 2 weeks please consider your application declined.

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