Min 2-3year Information Technology (IT) Call Centre /Service Desk experience.

ATTRIBUTES:

Able to respond calmly in a crisis, relationship building, and excellent written and telephonic communication skills, responsible, Punctual and can work under pressure.

COMMENTS:

Technical
• Check point firewall
• Cisco ASA Firewall
•Juniper firewalls
• Strong networking knowledge
• Trouble shooting
• Wide array of knowledge on different products
•Exposure to enterprise tools
•Strong Analytical skills
 

Competencies

•Strong focus on deliverable
•Strong ownership and accountability
•Ability to work according to project deadlines, under pressure and cope with a highly stressful environment
•Mature, optimistic energetic and positive
•High degree of accuracy and attention to detail
•Self motivated, self thinker and pro-active
•Deadline driven and willing to work overtime when necessary
•Sounds work ethics
•Strong verbal and written communication
•High degree of literacy
•Team player
•Willing to learn and develop one self

Essential
•Grade 12
•CCSE (Checkpoint Certified Security Engineer)
•2 years Linux experience

Advantageous
•RHCE

As a manager reporting directly to the Systems Executive, must be able to lead the Company’s Information Security by developing thorough strategic planning regarding Information Security, identifying, evaluating, prioritizing, developing and deploying initiatives that lead the company’s information security to excellence;As a member of the management team, shall establish governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly;As a leader, guide the Systems Division Information Security Specialist Team in having solid knowledge regarding all Information Security aspects, namely PCI DSS and POPI, and in using best of breed methodologies and processes, delivering outstanding service to the Business through correct alignment of people, processes, structure and systems with the Business strategic requirements;As a mentor, and leveraging the extensive experience in similar projects and positions, guide and build the confidence of the Systems Division Information Security Specialist Team in order to build a truly committed team with the company’s values and Business objectives.Operational Management

Lead and manage the Information Security Specialist Team, the suppliers, subcontractors and service providers in order to achieve the company objectives and service excellence;Make proficient use of the best practices and standards, based in solid proven experience, managing the establishment, implementation and adherence to policies and standards that guide and support the terms of the company’s information security strategy;Communicate frequently with executive management to ensure support for the information security program, using appropriate metrics and a mature business sense approach;Be able to deeply understand the business, current and future threats and vulnerabilities, developing an appropriate Risk Management methodology and an extensive set of security controls in order to support and ensure the security of high transaction 24×7 Business with due diligence and due care, assuring the highest levels of Confidentiality, Integrity and Availability of Information;Monitor the efficacy and effectiveness of the information security controls and proactively propose a set of corrective action in order to ensure that the Information Security Risk remains accordingly to the Risk Strategy set by the top management;Manage and improve the enterprise-wide business continuity and disaster recovery plans that protect the company’s critical assets;Be deeply committed in the achievement and maintenance of the PCI DSS Compliance;Manage the information security incident management program to ensure the prevention, detection, containment and correction of information security breaches and security violations;Create an enterprise wide information security education and awareness campaign and help coordinate the communication of the campaign to all members of the company.The ideal candidate should have the following knowledge and experienceProficient technical knowledge regarding Information Security and proven track record of leading highly complex information security projects, teams and operations;Mature information security approach, with deep business sense, following a Risk Management structured approach for planning, implementing, checking and acting over threats and vulnerabilities and the appropriate security controls;Experience in high pressure operational environment with millions of transactions per day;Experience in supporting a 24×7 Business with solid Information Security processes;Experience in business continuity;Knowledge in complex network infrastructures involving LAN, WAN and SAN;Knowledge of UNIX, Windows Servers and VMware;Knowledge of Oracle and SQL Databases;Having at least one of the following certifications: CISSP, CISA, CISM or ISO 27001 certifications is a plus;PCI DSS knowledge and experience is a key differentiator;ITIL v3 or ISO 20000 certifications are a plus;Deep knowledge of physical security is a plus;At least 6 years’ experience in complex Information Security projects or operations, with at least 3 years as an information security senior consultant or as an information security manager;BS in Electrical Engineering or Computer Science, or another rigorous discipline required. An advance degree in one of these fields is a plus. 

• A degree / diploma in Computer Science will be advantageous.
• 3+ years experience in software development with Silverlight (C#) & Expression Blend.
• 3+ SQL Server experience.

1.    Primary Purpose of the Role

The Systems Administrator (Infogix) will provide dedicated technical support to the Infogix suite of applications in conjunction with the development team that customises the application in support of the business requirements. Support functions would include installation, configuration, troubleshooting, debugging of software issues, active monitoring of the servers and databases that support of the product and coordinating with internal technology teams / the vendor for issue resolution. Monitoring of error logs, system performance, fixing data issues, capacity planning, change and release management, patch management and project involvements are all in a days work, so multi-tasking is a must for this position. A strong knowledge of database management systems, server administration and large-scale system support experience in a corporate environment are essential.

2.    Specific Responsibilities

Describe the role’s 6 to 8 key performance areas, stating, what is being done & the desired output or outcome?)

High level responsibilities include:

• Provide overall technical support to the Infogix suite of applications to prevent system downtime or degradation of performance due to environmental issues
• Assist operations and development teams with debugging of product issues
• Troubleshoot and resolve issues related to the configuration of the system
• Supply in-depth technical and business product knowledge to multiple teams
• Change and Release management for OS and software patching, developer custom code
• Define and document standard support activities to mitigate delays in the batch process
• Define, document and implement effective monitoring activities in support of the system
• Define, document and implement Business Continuity Processes related to this system
• Define, document and implement DR (Backups and Recovery) processes related to this system
• Ensure availability, stability and security of the system by engaging with the relevant technology teams for database administration, network administration, monitoring and metrics, optimal performance in order to minimise downtime
  

3.    Role Complexity

Select appropriate box and add additional comments below

4.    EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS

List the minimum education (academic / professional qualifications), as well as the minimum years of experience, skills & competencies required in this position.

Education/Qualifications

• Relevant Tertiary Qualification; preferably BSc Computer Science

Experience

·         At least 4 years system support engineering experience in a corporate environment

·         Excellent problem solving and analytical skills

·         Solid understanding of relational databases and the Software Development Life Cycle

·         Aptitude for learning new technologies

·         Zealous attention to detail

·         Familiarity with software deployment, website analytics, web service APIs and version control systems is a plus

Competencies and Characteristics

The individual appointed as Systems Administrator (Infogix) must have the necessary maturity to be able to take on the responsibilities required of the role and should have:

• Communication Skills: Must have the ability to present ideas and persuade / motivate others through communication, must be able to facilitate discussions which persuade and influence others towards a desired objective; well developed listening skills; achieving a culture of free flow of information and innovation. 
• Problem Solving: Well developed analytical and problem solving skills. Respond effectively complex problem solving and innovation in processes, methods, procedures and standards. 
• Interpersonal: Ability to develop trust, credibility, cooperation and mutual understanding within a team or across teams.
• Customer Service: Develop a culture of service excellence to clients within the unit, demonstrated by example and/or through coaching, the appropriate behaviours and responses which support excellence in customer service.
• Must be self starter and have the ability to manage him/herself
• Motivated individual with good work ethic.
• High stress tolerance.

Strong Business Analysis experience - preferably 5 - 8 years. Banking experience is essential.

The individual will be required to perform all of the relevant business analysis functions in terms of the following: ·         Work with Wills and Estates·         Work within our Trust and Portfolio management areaKindly send all suitable CV’s through to: zoe@esmartgroup.co.za

·         Schedule and oversee major enhancements to solutions through projects and ensure these meet the requirements as defined by BU and Group BRM Functions.

·          Ensure built and enhanced solutions adhere to Global IM Solution Architect specifications, Global IM Assurance guidelines.

·         Participate in: Template Governance Board meetings as required, Solution Design discussions, Application Demand forums, Programme and Project Management Portfolio forums and functional SIGs. (E.g. SAP Special Interest Group)

·         Manage the formal handover of solutions to business and documented designs to internal support team or contracted service provider. Provide input to problem and incident management (ITIL).

·         Ensure the application complexity is managed and where required implemented solutions are integrated with other Functions.   

·         Oversee 3rd party build and implement activities and track Schedule, Budget and Quality status according to Global IM standards.

·         Appoint and supervise external Project managers to deliver projects on schedule, budget and quality. Ensure Detailed Designs match High Level Designs and are traceable to requirements in Solution Specification.

·         Evaluate enhancement requests and their fit with implemented Solutions within the existing ERP landscapes. Coordinate and schedule developments in line with Global IM processes.

·         Direct and coordinate solution release activities with other Functions and project teams and be ultimately responsible for the successful deployment of all releases and patches to the live, production environment.

·         Ensure the implemented solutions, enhancements and developments meet the business requirements and are fit for use by operations. Ensure that agreed project criteria and process checkpoints (“gates”) are completed before introduction.

·         Lead the implemented Solution service review with Change Approval Boards and participate in Application Lifecycle Management.

·         Conduct post implementation reviews ensuring that the identified business value is achieved.

Identify and mitigate risks related to the IM Service

KPIs including

·         Business value (Solutions delivered are fit for purpose and delivered with the best possible cost of ownership)

·         Operational excellence (Sound advice to support stakeholders)

·         Total cost of ownership of solutions

• System stability/service Qualfication 
• 4 year degree in IT, Finance and Accounting, Business Administration, Engineering, Scientific Discipline or Mining or equivalent

·         As a manager reporting directly to the Systems Executive, must be able to lead the Company’s Information Security by developing thorough strategic planning regarding Information Security, identifying, evaluating, prioritizing, developing and deploying initiatives that lead information security to excellence;

·         As a member of the management team, shall establish governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly;

·         As a leader, guide the Systems Division Information Security Specialist Team in having solid knowledge regarding all Information Security aspects, namely PCI DSS and POPI, and in using best of breed methodologies and processes, delivering outstanding service to the Business through correct alignment of people, processes, structure and systems with the Business strategic requirements;

·         As a mentor, and leveraging the extensive experience in similar projects and positions, guide and build the confidence of the Systems Division Information Security Specialist Team in order to build a truly committed team with the organizations values and Business objectives.

Operational Management

·         Lead and manage the Information Security Specialist Team, the suppliers, subcontractors and service providers in order to achieve the company objectives and service excellence;

·         Make proficient use of the best practices and standards, based in solid proven experience, managing the establishment, implementation and adherence to policies and standards that guide and support the terms of the company’s information security strategy;

·         Communicate frequently with executive management to ensure support for the information security program, using appropriate metrics and a mature business sense approach;

·         Be able to deeply understand the business, current and future threats and vulnerabilities, developing an appropriate Risk Management methodology and an extensive set of security controls in order to support and ensure the security of high transaction 24×7 Business with due diligence and due care, assuring the highest levels of Confidentiality, Integrity and Availability of Information;

·         Monitor the efficacy and effectiveness of the information security controls and proactively propose a set of corrective action in order to ensure that the Information Security Risk remains accordingly to the Risk Strategy set by the top management;

·         Manage and improve the enterprise-wide business continuity and disaster recovery plans that protect the company’s critical assets;

·         Be deeply committed in the achievement and maintenance of the PCI DSS Compliance;

·         Manage the information security incident management program to ensure the prevention, detection, containment and correction of information security breaches and security violations;

·         Create an enterprise wide information security education and awareness campaign and help coordinate the communication of the campaign to all members of the company.

The ideal candidate should have the following knowledge and experience

·         Proficient technical knowledge regarding Information Security and proven track record of leading highly complex information security projects, teams and operations;

·         Mature information security approach, with deep business sense, following a Risk Management structured approach for planning, implementing, checking and acting over threats and vulnerabilities and the appropriate security controls;

·         Experience in high pressure operational environment with millions of transactions per day;

·         Experience in supporting a 24×7 Business with solid Information Security processes;

·         Experience in business continuity;

·         Knowledge in complex network infrastructures involving LAN, WAN and SAN;

·         Knowledge of UNIX, Windows Servers and VMware;

·         Knowledge of Oracle and SQL Databases;

·         Having at least one of the following certifications: CISSP, CISA, CISM or ISO 27001 certifications is a plus;

·         PCI DSS knowledge and experience is a key differentiator;

·         ITIL v3 or ISO 20000 certifications are a plus;

·         Deep knowledge of physical security is a plus;

·         At least 6 years’ experience in complex Information Security projects or operations, with at least 3 years as an information security senior consultant or as an information security manager;

·         BS in Electrical Engineering or Computer Science, or another rigorous discipline required. An advance degree in one of these fields is a plus.