1.    Primary Purpose of the Role

 

The Systems Administrator (Infogix) will provide dedicated technical support to the Infogix suite of applications in conjunction with the development team that customises the application in support of the business requirements. Support functions would include installation, configuration, troubleshooting, debugging of software issues, active monitoring of the servers and databases that support of the product and coordinating with internal technology teams / the vendor for issue resolution. Monitoring of error logs, system performance, fixing data issues, capacity planning, change and release management, patch management and project involvements are all in a days work, so multi-tasking is a must for this position. A strong knowledge of database management systems, server administration and large-scale system support experience in a corporate environment are essential.

 

2.    Specific Responsibilities

Describe the role’s 6 to 8 key performance areas, stating, what is being done & the desired output or outcome?)

 

High level responsibilities include:

 

• Provide overall technical support to the Infogix suite of applications to prevent system downtime or degradation of performance due to environmental issues
• Assist operations and development teams with debugging of product issues
• Troubleshoot and resolve issues related to the configuration of the system
• Supply in-depth technical and business product knowledge to multiple teams
• Change and Release management for OS and software patching, developer custom code
• Define and document standard support activities to mitigate delays in the batch process
• Define, document and implement effective monitoring activities in support of the system
• Define, document and implement Business Continuity Processes related to this system
• Define, document and implement DR (Backups and Recovery) processes related to this system
• Ensure availability, stability and security of the system by engaging with the relevant technology teams for database administration, network administration, monitoring and metrics, optimal performance in order to minimise downtime
  

3.    Role Complexity

Select appropriate box and add additional comments below

 

·   Deals with diverse and complex situations with many unknowns requiring creative and innovative thinking, judgement and the development of new approaches and concepts - Resolves issues on basis of business principles, extensive management experience and a concern for the impact of the company on the wider community. ·   The thinking horizon is often dealing with issues up to 3 – 5 years ahead.

4.    EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS

List the minimum education (academic / professional qualifications), as well as the minimum years of experience, skills & competencies required in this position.

 

 

Education/Qualifications

• Relevant Tertiary Qualification; preferably BSc Computer Science

 

Experience

 

·         At least 4 years system support engineering experience in a corporate environment

·         Excellent problem solving and analytical skills

·         Solid understanding of relational databases and the Software Development Life Cycle

·         Aptitude for learning new technologies

·         Zealous attention to detail

·         Familiarity with software deployment, website analytics, web service APIs and version control systems is a plus

 

 

 

Competencies and Characteristics

 

The individual appointed as Systems Administrator (Infogix) must have the necessary maturity to be able to take on the responsibilities required of the role and should have:

 

• Communication Skills: Must have the ability to present ideas and persuade / motivate others through communication, must be able to facilitate discussions which persuade and influence others towards a desired objective; well developed listening skills; achieving a culture of free flow of information and innovation. 
• Problem Solving: Well developed analytical and problem solving skills. Respond effectively complex problem solving and innovation in processes, methods, procedures and standards. 
• Interpersonal: Ability to develop trust, credibility, cooperation and mutual understanding within a team or across teams.
• Customer Service: Develop a culture of service excellence to clients within the unit, demonstrated by example and/or through coaching, the appropriate behaviours and responses which support excellence in customer service.
• Must be self starter and have the ability to manage him/herself
• Motivated individual with good work ethic.
• High stress tolerance.