Job Purpose:

Reporting to the IT Operations Manager, the incumbent will be responsible for the operational control of those technical activities within the area of competence (this may include network infrastructure,gaming IT infrastructure, hospitality IT infrastructure)
The IT Senior Engineer ensures the optimal delivery of the 2nd level fault resolution process
The IT Senior Engineer is also expected to reflect ‘expert’ knowledge and skills on specific IT technologies at the property.

Responsibilities:

Ensure proper closure of 2nd level fault resolution calls within the agrees SLA.
Ensure optimum levels of customer service as per the agreed SLA.
Contribute to the continuous improvement of operational policies ad procedures.
Ensure appropriate technical reporting.
Customer Service.
etc.

Requirements:

Matric 
MSCE/MCITP: Enterprise Administration
ITIL Foundation certification
Comptia Security+
Dell:FTD Client Desktop&Client Notebook
Dell:FTD Enterprise Server (PowerEdge)
Nortell NCSS
3-5 years relevant IT support experience, which 2 years have been in a supervisory role.

please send cv’s to lea@esmartgroup.co.za